Above Wings Training
Structured terminal-side training programs designed for customer service, passenger control, and terminal safety compliance. Aligned with IATA standards and Accessible Transportation Regulations.
Available Programs
We deliver site-specific training adapted to your terminal layout and crew configuration. All programs meet applicable safety, service, and accessibility guidelines.
Check-in Agent
Passenger reception, document verification, baggage registration, boarding procedures, and customer assistance protocols.
Passenger Control Officer
Terminal passenger flow management, security line coordination, and gate boarding control procedures.
Accessible Transportation for All
Training under the Accessible Transportation for Persons with Disabilities Regulations (ATPDR) to assist passengers with mobility, sensory, or cognitive needs.
Human Factors (Above Wings)
Stress management, customer communication, terminal situational awareness, and decision-making for terminal staff.
Dangerous Goods Recognition
Identifying restricted cargo and bag contents. Covers IATA's nine hazard classes, marking/labeling, baggage search protocols, and escalation procedures.
Ramp Safety (Air Side)
Basic rules of movement on tarmac areas, ground markings, safety corridors, terminal exclusion zones, and proper PPE use.
WHMIS (Above Wings)
WHMIS 2015 / GHS training covering terminal chemicals, SDS sheets, labeling, and handling protocols for passenger service teams.
Occupational Health & Safety (Terminal)
Workplace safety rights and responsibilities, terminal hazard identification, prevention techniques, and incident reporting.
Introduction to SMS
Fundamentals of Safety Management Systems (SMS) as required by Transport Canada, focusing on hazard logging and incident reporting.
Ready to train your terminal team?
Tell us your site configuration and current crew size. We'll recommend a program to build your internal competency.
Start with CirrusOr email info@cirrusintelligence.ca